TERMS & CONDITIONS

Welcome to Rivertex! Our website, along with related mobi-sites and software applications, serves as the platform for ordering, purchasing, and receiving goods. By accessing or using this website, you agree to abide by the following Terms and Conditions. Whether you’re simply browsing or making a purchase, these terms govern your interaction with our platform.

Important Notice

These Terms and Conditions cater to consumers, as defined by the Consumer Protection Act, 68 of 2008 (the “CPA”). Take note that certain provisions in these Terms and Conditions:

  • May limit Rivertex’s or a third party’s liability

  • May create responsibilities for you as the user

  • May require you to indemnify Rivertex or a third party

  • Serve as acknowledgments of facts

It’s crucial to pay attention to these terms as they hold significance. If there’s any part you don’t understand, feel free to reach out to us for clarification before accepting or continuing to use the website.

Specialized Garments

Orders for specialized garments typically require 4 to 6 weeks for manufacturing from the receipt of the deposit. Please ensure that the deposit reflects as cleared funds in our bank account to avoid delays. Specific terms regarding minimum order quantities and customization options apply.

User Registration

To access certain features of the website, including purchasing goods, you must register as a user. During registration, you’ll create a unique username and password and provide necessary personal details. Keep your login credentials confidential and for personal use only.

Placing Orders

Registered users can place orders for goods, which Rivertex reserves the right to accept or reject based on various factors like availability and payment verification. Upon acceptance, an agreement of sale is established between you and Rivertex.

Payment Methods and Delivery

Various payment methods are available, including debit/credit cards, direct bank deposits, and cash on delivery. Delivery options include courier service or self-collection, with delivery typically within 30 days of payment receipt.

Coupons and Gift Vouchers

From time to time, we may offer gift vouchers and promotional coupons for use on the website. These have specific terms and conditions governing their use, including validity periods and redemption rules.

Privacy Policy

We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.

Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to:

  • Your name and surname

  • Your email address

  • Your physical address

  • Your mobile number

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible.

You may choose to provide additional personal information, in which case you agree to provide accurate and current details and not misrepresent your identity or affiliation.

Subject to clause 15.6 below, we will not, without your express consent:

  • Use your personal information for any purpose other than:

    • Processing, ordering, sale, and delivery of goods

    • Contacting you regarding current or new goods or services

    • Informing you of new features, offers, and competitions

    • Improving your shopping experience by analysing browsing or sales data

  • Disclose your personal information to third parties other than:

    • Employees assisting with orders and deliveries

    • Affiliates or partners for marketing (unless opted out)

    • Law enforcement or fraud detection agencies where legally required

    • Service providers under contract, limited to their role in our business operations

We are entitled to use or disclose your personal information if required by law, legal process, or to protect our rights and property.

All employees, service providers, affiliates, and partners who access your information are bound by confidentiality agreements.

Ratings and Reviews

When you provide a rating or review of a product, you consent to us using it on the website, in newsletters, or other marketing material. Your first name may appear with the review, but never your surname or contact details.

Our Commitment

We will:

  • Treat your personal information as strictly confidential

  • Take technical and organisational steps to keep it secure

  • Allow you access to update your personal details

  • Notify you promptly if unauthorised use or disclosure occurs

  • Provide reasonable evidence of compliance upon request

  • Return or destroy your personal information on request, unless legally required to retain it

We will not keep your personal information longer than necessary unless required by law.

Rivertex undertakes never to sell or share your personal information outside of what is set out in this policy.

Please note that while we take all reasonable steps to protect your privacy, we cannot be held responsible for disclosures by third parties beyond our control unless caused by our gross negligence.

If you disclose your personal information to a third party (such as linked websites), Rivertex shall not be liable for any resulting loss or damage. Always check the privacy policies of such third parties.

This website also makes use of cookies to collect browsing information to improve user experience and advertising relevance. Cookies do not personally identify you. You may disable them in your browser, but some features of the website may not function correctly without them.

The defined terms in this clause carry the meaning given in the Protection of Personal Information Act No. 4 of 2013 (POPIA).